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1. Ensure Safety First

  • Check yourself and passengers for injuries.
  • Move to a safe location if possible and turn on hazard lights.

2. Call 911

  • Contact emergency services for accidents involving injuries, significant damage, or traffic hazards.
  • A police report is critical for insurance claims and legal protection.

3. Do Not Leave the Scene

  • Leaving, even in minor accidents, may be illegal.

4. Document the Scene

  • Take photos and videos of damage, surroundings, road conditions, and all vehicles involved.
  • Collect names and contact info for witnesses.

5. Exchange Information

Gather from all involved drivers:

  • Name and contact info
  • Insurance company and policy number
  • Driver’s license number
  • License plate and vehicle details

6. Notify the Police if Required or Recommended

  • Some states legally require a report for injury or significant damage.
  • If police do not respond, follow local procedures to file a report yourself.

7. Notify Your Insurance Company Immediately

  • Report the loss to your agent or insurer as soon as possible.
  • Hit-and-run, theft, or vandalism must be reported to police promptly or claims may be denied.

8. Protect the Vehicle From Further Damage

  • Cover broken windows, move vehicle from roadway, or arrange towing if needed.
  • Failure to prevent additional damage may cause the insurer to deny that portion of the claim.

9. Show the Vehicle to the Insurer Before Repairs

  • Do not begin repairs until the company inspects the vehicle unless directed otherwise.

10. Cooperate Fully With the Insurance Investigation

  • Provide statements, required documents, and access to the vehicle.
  • Some policies require a sworn proof of loss within a specific timeframe (e.g., 91 days in Illinois).

11. Keep All Related Records

  • Medical bills, repair estimates, towing invoices, and communication logs are essential.
    (Supported by general claims process documentation above.)